| 1. | Many commentators have suggested that the high levels of satisfaction are due to methodological weaknesses in the satisfaction survey : social desirability bias , reluctance to express a negative opinion , the wording of questions , response set bias and non - specific questions 44 , 40 , 25 , 13
许多评论家曾经指出高度的满意度源自于满意度调查方法的缺失：社会化表达意愿的偏差负面意见表达的迟疑问题的文字陈述回答题组的偏差和不够具体的题目44 , 40 , 25 , 13 。 |
